Backup forum

I just tried this myself and it seemed to happen without problems.

Have you checked any error logs? Windows System and Application logs may have something, and also the IDrive "Tracefile.txt" log:

You can find it in:

C:\ProgramData\IDrive\IBCOMMON\-profile- (-profile- is your backup profile name)

On the PC app, have you checked the Remember me box at the initial Sign-in screen?

What version of the IDrive application are you using?

Let me list some other system details that *may* be relevant.

I am running as a Standard User under Windows 10. I have a separate Admin account; my wife is set up as another Standard User. At the present time I am the only one logged into this PC, as a Standard User. My wife normally does only web browsing and email, and does that on our other PC running Linux Mint.

This PC has two drives—a 256 GB SSD (the C: drive) holding the Windows system files and all the program files, and a regular 1 TB HD (the D: drive) holding only data. It has 16 GB of RAM and a 4th generation i7 CPU. The used space on the SSD is 129 GB; the used space on the HD is 55 GB.

The Windows 10 I'm running is 64-bit.

I did try logging in to the Admin account and did not get that pop-up when I tried to do the Backup Now on my test file. I got a different pop-up that said to continue with backing up the file, press OK to continue. All indications are that, if I had continued, it would have backed up my test file. I was hesitant to continue since, when I looked in the IDrive program, my backup schedule and settings were all different, and Restore did not show files and folders that had been backed up, plus my log files were not shown.

The same thing happened to my schedule, settings and logs when I tried logging into IDrive Tray as Admin while running as my usual Standard User. I tried the Backup Now option again on my test file and got the Unable To Continue pop-up. Once I disconnected inside IDrive Tray, exited the program and then ran it again as a Standard User, all my settings came back as normal.

So right now I'm going to sit tight and leave things as they are since the Backup Now functionality isn't worth it to me if it's going to raise other issues, especially since I rarely use it. It would be nice to have and it is an intriguing problem so I will try following up with IDrive tech support.

Thanks for all your help!

P.S. BTW, is there any advantage to checking "Remember me" when logging in to the IDrive service?

That's exactly what happened. I woke up to a "Backup Failure" notification this morning, informing me that a scheduled backup had failed, at a different time than I had set the backup for as a Standard User. When I logged on to my IDrive account online, I saw there were two profiles listed, one for Standard User and one for the Admin account. I was not logged on to the Admin account at the time of the attempted backup attempt from that profile, which I had thought would be necessary, but apparently that is not the case.

It appears that I can just delete the IDrive Admin account profile, which of course lists the same computer to back up. I did not want to do that until I received your feedback. There are no actual successful backups listed under that profile (since they were set to run 3.5 hours after my Standard User profile backups had already run, both times happening while I am asleep).

So, if I understood your last comment correctly, I should set up a dedicated Admin-level Windows user on my PC and set up an IDrive profile from there. If I do that, should I delete the Standard User IDrive profile and manage the backups solely from the new Admin-level account?

Two questions on that:

1. Would "Backup Now" be enabled when I am logged on as usual under my Windows Standard User account?

2. What happens to all the data I have already backed up under the Standard User profile if I delete the Standard User IDrive profile?

Kobac wrote:

That's exactly what happened. I woke up to a "Backup Failure" notification this morning, informing me that a scheduled backup had failed, at a different time than I had set the backup for as a Standard User. When I logged on to my IDrive account online, I saw there were two profiles listed, one for Standard User and one for the Admin account. I was not logged on to the Admin account at the time of the attempted backup attempt from that profile, which I had thought would be necessary, but apparently that is not the case.

SteveA wrote:

You don't need to be logged in for a backup to run. IDrive doesn't use your account, it (normally) uses "Local System".

OK.

Kobac wrote:

It appears that I can just delete the IDrive Admin account profile, which of course lists the same computer to back up. I did not want to do that until I received your feedback. There are no actual successful backups listed under that profile (since they were set to run 3.5 hours after my Standard User profile backups had already run, both times happening while I am asleep).

SteveA wrote:

You should be able to remove it from your regular login.

I deleted the IDrive Admin profile from my online IDrive account.

Kobac wrote:

So, if I understood your last comment correctly, I should set up a dedicated Admin-level Windows user on my PC and set up an IDrive profile from there.

SteveA wrote:

Not exactly - create the account, then change the IDriveService account to use it (see screen-shot above).

When I set up the new Admin-level Windows user, I'm offered two choices—Microsoft account or Local account. Does it make any difference for this purpose to choose one over the other?
Also, when I went previously to the window that you show in the screen shot, the options were grayed out while I was logged in as Standard User. What would I change in that window anyway? My system already shows "Log in as local system account."

Kobac wrote:

If I do that, should I delete the Standard User IDrive profile and manage the backups solely from the new Admin-level account?

SteveA wrote:

No, continue to manage the backups from your Standard User account.

OK.

Kobac wrote:

1. Would "Backup Now" be enabled when I am logged on as usual under my Windows Standard User account?

SteveA wrote:

It should be, yes.

OK, good. I very rarely log in to the Admin account. I do it only when I must.

Kobac wrote:

2. What happens to all the data I have already backed up under the Standard User profile if I delete the Standard User IDrive profile?

SteveA wrote:

I'm not recommending you delete the Standard User account.

OK, I'll leave it alone.