Backup forum

I was using IDrive to backup files on my C:\ drive until it decided that a new version should be installed.

Version 6.7.3.42  tried to install but failed with the error message:

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Error creating registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current\Version\Uninstall\IDrive_is1

RegCreateKeyEx failed; code 5.
Access is denied.
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Clicking OK gives me:

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Setup was not completed.                                 
                                                                       
Please correct the problem and run Setup again. 
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Then I'm told that the installation is being rolled back.







I've tried creating the key manually - which is fine - but still get the same error even when it exists.

Support asked to me to uninstall or disable ALL SECURITY on my PC and see if this made a difference.   It didn't.

I've been asked to change the installation path, use a different drive letter, install as administrator, try an different install exe - all resulted in exactly the same issue.

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Error creating registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current\Version\Uninstall\IDrive_is1

RegCreateKeyEx failed; code 5.
Access is denied.
----------------------------------------------------------------------------------------------------



I've asked if an earlier version is available to install  -  one isn't.


Anyone got any ideas?

Last edited by deepinsight (2021-11-24 18:19:46)