Backup forum

A place to discuss Backup software and online services

You are not signed in.

Announcement

Signed in and can't post? Click here!Hot Tags: account Android Archive cleanup Code42 CrashPlan Backup bug bugs cleanup CcrPU Delete desktop error fail failed failure feature request idevsutil iDrive community incremental internet issue linux log login mac Mobile password performance progress QNAP REST restore Security slow speed suggestions support sync Synology upgrade upload windows backblaze carbonite SugarSync Dropbox Veeam Memopal Netgear Asustor Pro Softnet Corporation Raghu Kulkarni

Pages: 1

 

#1 2018-09-26 09:40:58

Harties
New member
Registered: 2018-09-26
Posts: 4

Cannot start backup

Hi,
I have a number of successful backups from two different servers.
One one other server, Iget the following error when trying to launch the backup
Unable to continue the backup operation. Reason : failed to get the device information
I see no reason for this error.
I can access the server remotely via the online dashboard, view the folders, configure the backup by selecting specific folders etc.
Get the error after a few minutes when I start the backups.
Action at the time just before it crashes is:
Preparing the list...

It is probably some setting or rights issue, not sure
rgs

Offline

 

#2 2018-09-26 20:38:47

SteveA
Administrator
Registered: 2018-02-23
Posts: 406
Website

Re: Cannot start backup

Are there any errors in the detailed log?

Offline

 

#3 2018-09-27 08:43:31

Harties
New member
Registered: 2018-09-26
Posts: 4

Re: Cannot start backup

I am pasting the log below. Note that I tried to run the backup from the remote online portal and not directly on the server.
I have obviously created the original instance on the actual server but made changes from remote and started the backup

[Version: 6.7.1.25 Release Date: 07/24/2018]

[Scheduled Backup]

[Scheduled Time: 27/09/2018 12:28:00 AM]

[Username: #####@####.com]

[Start Time: 27/09/2018 12:29:01 AM]

[Throttle Value: 100 [System in use: 25] [System not in use: 100]]

[Backupset Name]

[Default BackupSet_Administrator]

[Backup content]

[C:\Amanda\]

[C:\Charline\]
[C:\Zack\]

[C:\John\]

[ERROR] [09/27/2018 0:29:14] [Error :failed to get the device information]

[Throttle Value: 100 [System in use: 25] [System not in use: 100]]

Offline

 

#4 2018-09-27 11:24:01

SteveA
Administrator
Registered: 2018-02-23
Posts: 406
Website

Re: Cannot start backup

I think I've seen:

Error :failed to get the device information

before but I can't find it in any of my recent logs.

Is there anything in the Server's logs (Application, System, Security) at 12:28 that might give a clue?

Offline

 

#5 2018-09-27 12:08:10

Harties
New member
Registered: 2018-09-26
Posts: 4

Re: Cannot start backup

I will have to check if I find anything.
Will get back, thanks

Offline

 

 

Pages: 1

Board footer

Protect your brand, users & email deliverability. Let’s Encrypt- free, automated, and open certificate authority (CA) StatusCake Monitoring Service Stop Forum Spam

Powered by © Copyright 2002–2005 Rickard Andersson
SteveA's forums are free for everyone to use, however if you would like to contribute to the upkeep I would be grateful for any donation!