https://backupforum.progforums.com/BackupForum Backup forum en http://backend.userland.com/rss https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=26#p26 26@https://backupforum.progforums.com/BackupForum Topic: B/U of Outlook.pst file sometimes fails w. 'Update Retained' error Message: 1. What actually happened [+IDrive ID]Backup of Outlook 2010 Outlook.pst fails about once a week with 'Failed verification -- update retained' Error. [ID292711772]From detailed log: Code:[ERROR] [06/16/2018 23:14:41] [: Permission denied (13)] [ERROR] [06/16/2018 23:14:41] [[D01524158464000657700\D\.....\Outlook.pst][Reason : update retained]] [ERROR] [06/16/2018 23:14:41] [: Permission denied (13)] From summary log: Code:[Note: Backup of one or more files has failed due to "failed verification -- update retained" error. This indicates that copies of these files are not present in your account.] There are often multiple permission denied messages associated with this error. I have seen up to 13 per file.2. What you did to cause that to happen, step by stepi) Make sure Outlook 2010 is open with a .pst file loadedii) Request a scheduled backup via the scheduleriii) Run for a week examining the logs after the backup is completed3. If you repeat these steps does the same thing always happenAbout once a week.4. What you expected or wanted to happenNo errors in the log, open files are backed up sucessfully5. Operating system, whether 32 or 64bit, and service pack numberWindows 7 Ultimate, 64bit6. IDrive full version number6.7.1.217. Any backup, security, or sandbox software installed now or previouslyYes Comodo CCAV, formerly Comodo CCS/CIS. Windows backup. Comodo Backup (client not loaded).8. Current IDrive settings (redacted for privacy if appropriate) Whether backup was online or offlineOnline9. Any other relevant information (eg Your guess at the reason for the bug, how you have tried to fix or analyse it)None. Error message is not clear enough to guide investigation. Sun, 17 Jun 2018 14:53:03 +0100