https://backupforum.progforums.com/BackupForum Backup forum en http://backend.userland.com/rss https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=560#p560 560@https://backupforum.progforums.com/BackupForum Topic: IDrive fails to install - and rolls back. Message: You could try this Microsoft Troubleshooter for force-uninstalling software to rip out IDrive, then try a clean install:MicrosoftProgram_Install_and_Uninstall.meta.diagcab Wed, 24 Nov 2021 19:58:36 +0000 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=559#p559 559@https://backupforum.progforums.com/BackupForum Topic: IDrive fails to install - and rolls back. Message: Hi SteveA,Nothing that I can see relevant to this issue. Wed, 24 Nov 2021 19:32:37 +0000 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=558#p558 558@https://backupforum.progforums.com/BackupForum Topic: IDrive fails to install - and rolls back. Message: Are there any useful messages in the Event Viewer / Windows logs? (Application / Security / System)? Wed, 24 Nov 2021 18:33:45 +0000 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=557#p557 557@https://backupforum.progforums.com/BackupForum Topic: IDrive fails to install - and rolls back. Message: Thanks SteveA for the swift response.Unfortunately that results in exactly the same issue.Thanks for the help though !! Wed, 24 Nov 2021 18:22:36 +0000 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=556#p556 556@https://backupforum.progforums.com/BackupForum Topic: IDrive fails to install - and rolls back. Message: Here's 6.7.3.36 if you'd like to try a previous version:IDriveWinSetup6.7.3.36.exe Wed, 24 Nov 2021 18:11:10 +0000 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=555#p555 555@https://backupforum.progforums.com/BackupForum Topic: IDrive fails to install - and rolls back. Message: I was using IDrive to backup files on my C:\ drive until it decided that a new version should be installed.Version 6.7.3.42  tried to install but failed with the error message:---------------------------------------------------------------------------------------------------Error creating registry key:HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current\Version\Uninstall\IDrive_is1RegCreateKeyEx failed; code 5.Access is denied.----------------------------------------------------------------------------------------------------Clicking OK gives me:--------------------------------------------------------Setup was not completed.                                                                                                         Please correct the problem and run Setup again.  ------------------------------------------------------Then I'm told that the installation is being rolled back.I've tried creating the key manually - which is fine - but still get the same error even when it exists.Support asked to me to uninstall or disable ALL SECURITY on my PC and see if this made a difference.   It didn't.I've been asked to change the installation path, use a different drive letter, install as administrator, try an different install exe - all resulted in exactly the same issue.---------------------------------------------------------------------------------------------------Error creating registry key:HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current\Version\Uninstall\IDrive_is1RegCreateKeyEx failed; code 5.Access is denied.----------------------------------------------------------------------------------------------------I've asked if an earlier version is available to install  -  one isn't.Anyone got any ideas? Wed, 24 Nov 2021 18:03:45 +0000