https://backupforum.progforums.com/BackupForum Backup forum en http://backend.userland.com/rss https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=589#p589 589@https://backupforum.progforums.com/BackupForum Topic: Hoping to Get Some Answers Message: smbetz wrote:3 days ago I noticed that the number of files backed up overnight by IDrive was about 5% of the usual count. I finally figured out that my Thunderbird mail was no longer being backed up.  Please be aware that IDrive updated my exclusion list putting into it a folder that includes my Thunderbird mail, Firefox bookmarks, and Chrome bookmarks.  To be specific the higher level folder C:\Users\username\AppData\ is one of SEVERAL folders that have been added to my exclusion list.  Though I understood the symptoms I got the information about the exclusion list changes from an IDrive support person yesterday.  Since I thought that was a setting for users, I didn't think to look there as I knew I had not made any recent changes to the exclusion list.  He termed it an "IDrive update".  Say what?  An update that fails to back up my specifically requested data? Turns out, the above issue, was my problem, as well!!  I spent a lovely hour chatting with support asking about the anomalies, I was seeing.  But my support guy, DID NOT KNOW ABOUT THE EXCLUSION LIST CHANGES!!&^%$#@!He could not give me a straight answer as to why, the total number of files in my BACKUP SET had ALL OF A SUDDEN been reduced by 17,000 files after release 6.7.4.12 was downloaded to my PC.  HIS "SOLUTION" was, to uncheck all of my files that I had checked to be backed up.  Then go thru the whole list and check off everything again!!???FINALLY, I NOTICED A BUNCH OF FOLDERS THAT WERE HIGHLIGHTED IN RED, in my BACKUP SET. I got a hold of the same support person and asked what it meant that folders in my backup list were highlighted in Red?  He said that just means those folders are in your exclude list BUT ALSO in your backup list.  He told me, I might want to review my EXCLUDE LIST.  I had forgotten about the Exclude list OR MAYBE THEY CREATED AN EXCLUDE LIST FOR US IN THIS RELEASE???  I'm not sure??  NOTE:  Throughout both of these Chat sessions, this support tech did NOT inform me that this new release had "automatically updated the EXCLUDE LIST" and  that C:\Users\username\AppData\ HAD ALL OF SUDDEN BEEN ADDED TO the EXCLUDE LIST!!I backup Firefox & Thunderbird and confirmed that those files stopped being backed up when I got release 6.7.4.12!!Another issue with release 6.7.4.12 (a minor one), they stopped posting a 2nd "Summary Tab", which I relied on A LOT!  Now, they only publish the "Summary Info" at the end of the Detailed Tab.  (FRUSTRATING!!)DISCUSSION CONTINUES IN THIS TOPIC Sun, 19 Dec 2021 06:39:08 +0000 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=587#p587 587@https://backupforum.progforums.com/BackupForum Topic: Hoping to Get Some Answers Message: Please type this in a CMD window:nslookup app1.IDrive.comWhat output do you get? Sun, 19 Dec 2021 01:13:37 +0000 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=586#p586 586@https://backupforum.progforums.com/BackupForum Topic: Hoping to Get Some Answers Message: THANK YOU VERY MUCH for the tip about the:  tracefile !!There's an error msg that looks like it's my issue:The remote name could not be resolved: 'app1.IDrive.com'::NameResolutionFailureAny thoughts on this? Sun, 19 Dec 2021 00:09:05 +0000 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=585#p585 585@https://backupforum.progforums.com/BackupForum Topic: Hoping to Get Some Answers Message: Have a look in "Tracefile.txt"You can find it in:C:\ProgramData\IDrive\IBCOMMON\-profile- (-profile- is your backup profile name) Sat, 18 Dec 2021 22:55:42 +0000 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=584#p584 584@https://backupforum.progforums.com/BackupForum Topic: Hoping to Get Some Answers Message: IDrive is acting weird.  I'm not getting any summary info after the backup finishes. And the backup is finishing too quickly.Hope there is a quick fix, like updating to the latest release. Sat, 18 Dec 2021 22:50:30 +0000