https://backupforum.progforums.com/BackupForum Backup forum en http://backend.userland.com/rss https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=696#p696 696@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: Glad to learn that you got it going.I can't imagine what caused the IDrive installation to become corrupted. You could spend hours poring over the Windows Event Logs from the time you noticed it broken;  you might find a clue. Alternatively put it down to experience and hope it doesn't happen again ;) Thu, 19 May 2022 12:45:15 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=695#p695 695@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: Hi SteveD drive full backup has completed.  In hindsight, and seeing details emerge during the backup, IDrive did recognise the pre-corruption cloud-server held backup, and showed that only backed up what needed to be in relation to the pre-corruption backup history.Backup summary by IDrive as follows:[Total retry attempts : 3][Start Time: 19/05/2022 12:05:12 PM][End Time: 19/05/2022 6:58:37 PM][Files considered for backup: 10085][Files already present in your account: 8706][Files backed up now: 1379, Size: 42.64 GB][Some of the files / folders you have chosen may have been excluded from backup. This means that the backup of these particular files / folders will not take place. View the list of excluded files / folders from the Settings tab.]Was a relatively slow process -- took 7 hours to do 42GBs.Anyway -- done now -- seems to be back on track.I will now setup auto scheduling as was configured prior to corruption.Many thanks again.Any other insights most welcome.Regards Thu, 19 May 2022 10:40:17 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=694#p694 694@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: Hi SteveI continued attempts in another way.Logged into admin account, opened Task manager and ended IDrive related task.  Then ran IDrive installer successfully.Very much appreciated your question (?) re whether is a 'permission' or an 'in-use' issue.   Seems like maybe it was a bit of both. I am keen to learn.I then rebooted back into admin account and uninstalled using Revo along with a thorough associated cleanup of any leftover artifacts.I then rebooted into admin account and installed IDrive over the emptiness left by Revo. IDrive system tray icon visible and able from there to access a login interface.I then rebooted into general user account, opened into IDrive login interface and successfully logged in. With entire clean install IDrive does not appear to have a connection to previously cloud backed up data from my D (data) drive, so I have 'manually' initiated a data backup of D drive -- currently underway -- appears to be backing up the whole drive -- letting it do that - 3% completed now -- will take a while.  :)I found it interesting that in intiating the 'new' backup of D drive, IDrive did not ask for encryption key -- I assume that once set, and unless changed by user, that encryption key holds for all account login events -- is that correct?  I have not attempted yet, however, I assume the previous backup/s of data from D drive will still be stored and accessible from the IDrive server -- is that correct?I would like to know what caused the previously installed IDrive corruption -- will probably never know though.And other insights most welcome.Very much appreciate your guidance.Regards Thu, 19 May 2022 03:25:02 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=693#p693 693@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: Hi SteveAll above my head.  :)I tried running the IDrive installer from within an admin login account rather admin-permission elevating installer from within a general user account (what I had previously done).Result was effectively the same with exception that that the error message 'hang' was information structured the same way, except this time the 'hang-file' was called 'SQLite.interop.dll'.Regards Thu, 19 May 2022 02:30:56 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=692#p692 692@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: Are you installing from an Admin account?Is there any indication why access is denied deleting sqlite? I wonder if it's in-use, or a permissions issue. Wed, 18 May 2022 17:22:54 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=691#p691 691@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: Hi SteveDownloaded IDrive installer.Opened installer which popped up a window indicating Cannot uninstall due to corruption -- so it seems that the installer is firstly attempting to uninstall the existing installation prior to proceeding with a new install, though unsuccessfully. Clicked OK (acknowledging the popups message).The installer then began to extract installation files, and while doing that, popped up a message indicating when attempting to delete 'sqllite.dll' file, delete failed throwing code 5, and confirming Access is denied. At this popup, options presented were 'Retry' (which successively failed), 'Ignore' (which was 'not recommended'), and 'Abort' (cancelling installation).After the successive 'Retry' options without success I chose 'Abort'.I re-ran the installer with the same results. I would prefer not to opt for the 'Ignore' option. I am generally a cautious operator when it comes to having software correctly installed, not corrupted, up to date patched, and so forth. Want to ensure is secure and safe.Open to further suggestions. Regards Wed, 18 May 2022 12:27:37 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=685#p685 685@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: Hi SteveAll good.I shall have a play in the next day or two.Regards Tue, 17 May 2022 09:53:09 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=684#p684 684@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: It may inherit some old settings from the Registry but I think this would be safer than forcibly removing stuff using a product ID. Tue, 17 May 2022 09:44:39 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=683#p683 683@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: Hi SteveSo the principle being a new install will simply overwrite whatever is currently left in the system?  And safe to do so, without potentially corrupting / interfering with correct function of the new install??Regards Tue, 17 May 2022 09:38:19 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=682#p682 682@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: I think I would stop at this stage and just try a new install! Tue, 17 May 2022 09:32:05 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=681#p681 681@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: Hi SteveMany thanks for your additional tip.Ran the MS Install Uninstall troubleshooter tool:* Opted for Advanced and selected fix problems automatically then selecting Uninstall option and the tool did not find IDrive that way.* Then selected 'Not Listed' option from the generated list, and the tool is then asking for entry of a 'Product Code'.Which IDrive product code do you recommend I use?....As in; what data string do you recommend is used?Regards Tue, 17 May 2022 09:10:32 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=680#p680 680@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: Try the Microsoft force-uninstaller:Microsoft Program_Install_and_Uninstall Tue, 17 May 2022 08:24:37 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=679#p679 679@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: Hi Stevemany thanks for your suggestion.Continuing the journey.....Went to Control Panel / Programs and Features ---    No IDrive uninstall icon presence there.Then opened Revo Uninstaller -- IDrive also does not appear in an installed list there.Yet IDrive system tray popups still occur from time to time confirming software update/s installed and flagging when the net scheduled backup will occur; though each of those not occurring and I cannot reach a login screen.Any other suggestions most welcome.  I am keen to do a complete and clean removal prior to a new installation.Regards Tue, 17 May 2022 04:14:52 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=678#p678 678@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: It certainly sounds like your IDrive installation has been damaged, so I would suggest the least you need to do is re-install it.Did it try to update and stall during the installation? Thu, 12 May 2022 10:25:08 +0100 https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=677#p677 677@https://backupforum.progforums.com/BackupForum Topic: Cannot open main Interface and auto backs not running Message: Hi SteveI have AVG installed monitoring in 'real-time' and I have Mawarebytes installed not monitoring in real-time, and used as a semi regular on-demand scanner (with AVG real-time switched off).I have checked quarantine equivalency re both AVG and Malwarbytes -- IDrive is not listed with either.Any other insights most welcome.Regards Thu, 12 May 2022 00:26:03 +0100