Backup forum : IDrive : Glitches or Snags : Cannot start backup https://backupforum.progforums.com/BackupForum Backup forum en http://backend.userland.com/rss Cannot start backup in IDrive : Glitches or Snags https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=69#p69 69@https://backupforum.progforums.com/BackupForum Topic: Cannot start backup Message: I will have to check if I find anything.Will get back, thanks Thu, 27 Sep 2018 12:08:10 +0100 Cannot start backup in IDrive : Glitches or Snags https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=68#p68 68@https://backupforum.progforums.com/BackupForum Topic: Cannot start backup Message: I think I've seen:Error :failed to get the device informationbefore but I can't find it in any of my recent logs.Is there anything in the Server's logs (Application, System, Security) at 12:28 that might give a clue? Thu, 27 Sep 2018 11:24:01 +0100 Cannot start backup in IDrive : Glitches or Snags https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=67#p67 67@https://backupforum.progforums.com/BackupForum Topic: Cannot start backup Message: I am pasting the log below. Note that I tried to run the backup from the remote online portal and not directly on the server.I have obviously created the original instance on the actual server but made changes from remote and started the backup[Version: 6.7.1.25 Release Date: 07/24/2018][Scheduled Backup][Scheduled Time: 27/09/2018 12:28:00 AM][Username: #####@####.com][Start Time: 27/09/2018 12:29:01 AM][Throttle Value: 100 [System in use: 25] [System not in use: 100]][Backupset Name][Default BackupSet_Administrator][Backup content][C:\Amanda\][C:\Charline\][C:\Zack\][C:\John\][ERROR] [09/27/2018 0:29:14] [Error :failed to get the device information][Throttle Value: 100 [System in use: 25] [System not in use: 100]] Thu, 27 Sep 2018 08:43:31 +0100 Cannot start backup in IDrive : Glitches or Snags https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=65#p65 65@https://backupforum.progforums.com/BackupForum Topic: Cannot start backup Message: Are there any errors in the detailed log? Wed, 26 Sep 2018 20:38:47 +0100 Cannot start backup in IDrive : Glitches or Snags https://backupforum.progforums.com/BackupForum/viewtopic.php?pid=64#p64 64@https://backupforum.progforums.com/BackupForum Topic: Cannot start backup Message: Hi,I have a number of successful backups from two different servers.One one other server, Iget the following error when trying to launch the backupUnable to continue the backup operation. Reason : failed to get the device informationI see no reason for this error.I can access the server remotely via the online dashboard, view the folders, configure the backup by selecting specific folders etc.Get the error after a few minutes when I start the backups. Action at the time just before it crashes is:Preparing the list...It is probably some setting or rights issue, not surergs Wed, 26 Sep 2018 09:40:58 +0100