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#1 2018-06-17 15:41:37

Mouse
Member
Registered: 2018-05-18
Posts: 17

Improve explanation of 'Failed verification -- update retained' errors

1. What actually happened or you saw:

In detailed log:

[ERROR] [06/16/2018 23:14:41] [: Permission denied (13)]
[ERROR] [06/16/2018 23:14:41] [[D01524158464000657700\D\.....\Outlook.pst][Reason : update retained]]
[ERROR] [06/16/2018 23:14:41] [: Permission denied (13)]

In summary log:

[Note: Backup of one or more files has failed due to "failed verification -- update retained" error. This indicates that copies of these files are not present in your account.]

There are often multiple permission denied messages associated with this error. I have seen up to 13.

That is up to 13 permission denied error messages for one file if that file has an update retained message.


2. What you wanted to happen or see:
A clearer explanation of this error eg:

"An attempt to update the backed up file on you Idrive account failed, because verification of [xxxx] against [xxxx] failed. The version of this file Idrive last backed up has been retained"

The help text could explain how too avoid this in future.


3. Why you think it is desirable:
These errors are very worrying for the user as they are poorly explained.

4. Any other information, screenshots etc:
None

Last edited by Mouse (2018-06-17 15:43:57)

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