A place to discuss Backup software and online services
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Hi,
My daughter spilled wine on her macbook and it is dead!. Not sure when she will replace it. I thought I read somewhere that is a client doesn't re-connect within two months the files are deleted? Anyone know about this?
I opened a ticket with IDrive's support on their website but got a weird "returned email because of DMARC" message back. I am planning to call them but thought to ask here first.
Thanks.
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I don't believe that's the case - as long as your account is in credit, they keep your files.
I have a virtual machine that can be down for 3 months at a time, but the files have never been removed from my account. Of course I have other machines that connect to the same account so its possible that they keep it alive!
Why not log in to the website once a month on your daughter's account? That should be enough to tell them you're still interested in the data.
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Thanks for the quick answer. It's an account for the family so other computers are being backed up. I will probably download them anyway when I have room.
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