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#1 2023-10-30 14:41:35

tmans713
New member
Registered: 2023-10-27
Posts: 2

Unable to view Deleted Backup Files

I deleted a System State backup from one of the devices on my account along with a plethora of other out of date files. Now, whenever I go into Trash > Deleted Backup files I see a buffering/loading ellipsis, but none of my deleted files ever show up. Eventually after 10-15min the webpage crashes and I have to reload. Has anyone else run into this issue before? I've tried accessing the Deleted Backup files folder from different PCs/Browsers, but nothing seems to work. Wondering if I'll regain access after 30 days or if I should open a ticket with IDrive.

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#2 2023-10-30 15:40:18

SteveA
Administrator
Registered: 2018-02-23
Posts: 405
Website

Re: Unable to view Deleted Backup Files

Sounds like their website can't handle the number of results returned.

I doubt that there's a quick fix, but if they keep receiving reports they may redesign it, so its worth contacting Support.

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