Backup forum

A place to discuss Backup software and online services

You are not signed in.

Announcement

Signed in and can't post? Click here!Hot Tags: account Android Archive cleanup Code42 CrashPlan Backup bug bugs cleanup CcrPU Delete desktop error fail failed failure feature request idevsutil iDrive community incremental internet issue linux log login mac Mobile password performance progress QNAP REST restore Security slow speed suggestions support sync Synology upgrade upload windows backblaze carbonite SugarSync Dropbox Veeam Memopal Netgear Asustor Pro Softnet Corporation Raghu Kulkarni

Pages: 1

 

#1 2023-10-30 14:41:35

tmans713
New member
Registered: 2023-10-27
Posts: 3

Unable to view Deleted Backup Files

I deleted a System State backup from one of the devices on my account along with a plethora of other out of date files. Now, whenever I go into Trash > Deleted Backup files I see a buffering/loading ellipsis, but none of my deleted files ever show up. Eventually after 10-15min the webpage crashes and I have to reload. Has anyone else run into this issue before? I've tried accessing the Deleted Backup files folder from different PCs/Browsers, but nothing seems to work. Wondering if I'll regain access after 30 days or if I should open a ticket with IDrive.

Offline

 

#2 2023-10-30 15:40:18

SteveA
Administrator
Registered: 2018-02-23
Posts: 417
Website

Re: Unable to view Deleted Backup Files

Sounds like their website can't handle the number of results returned.

I doubt that there's a quick fix, but if they keep receiving reports they may redesign it, so its worth contacting Support.

Offline

 

 

Pages: 1

Board footer

Protect your brand, users & email deliverability. Let’s Encrypt- free, automated, and open certificate authority (CA) StatusCake Monitoring Service Stop Forum Spam

Powered by © Copyright 2002–2005 Rickard Andersson
SteveA's forums are free for everyone to use, however if you would like to contribute to the upkeep I would be grateful for any donation!