Backup forum

I set up a new Admin-level Windows user account. When I go into Windows Services while being logged into that account, I get to the window shown in your screenshot and selected "Log in as this account." When it asks for a password, do I type the Windows password for this new user or do I type the IDrive password?

OK, I typed in the Windows password for that new account, pressed OK, left the new account logged in and then logged back onto my regular Standard User account. When I then ran the IDrive tray program, it prompted me to log into my IDrive account. I thought, that's odd, I had never logged out, but OK, I logged back into IDrive again.

I then created a new text file and tried "Backup Now" on that file. No luck—same pop-up as usual.

I then logged back into the new account, went back into Services and noticed that the login for IDrive had been switched back to Local Account. I'm surmising that it was a result of me logging in again under the Standard User account.

Here's another thing and I noticed it when I first went into Services under the new user account. When I had first clicked on "This account" under the Log In tab, the password field was already populated with dots. I had overwritten the dots with the user's Windows password. Now when I went back into Services again under the new user account and re-selected "This account," the password field was again populated with the dots.

Hmmm, I'll experiment on my Win 10 VM tomorrow and get back to you.

So, here's what I did...

I created a "Standard User", logged in to it and tried to backup a file from Windows Explorer.

Bingo! Got the "Unable to proceed" error:



I then launched the IDrive application (and checked the Remember me box), and tried again and was able to backup the file.






Even after a reboot, I can make subsequent backups from Windows Explorer without needing to run the IDrive Application.

This was all without changing the login account for IDriveService, but I did that also just for sh*ts and giggles and it didn't break anything.

So it seems its important that you have "Remember me" selected in the IDrive Application, otherwise it'll fail again after the Windows session it restarted (log out/in or reboot), but changing the Windows account for IDriveService may be a red herring.

No worries.

If you eventually get any answers from IDrive Support, please update this topic.

I have been emailing back and forth with IDrive support for the past several weeks with no progress made. They eventually had me reinstall the program, which did not solve the problem. Almost two weeks to the day ago, I sent them, as requested, a zip file of my C:\ProgramData\IDrive folder (after having edited, at their direction, the IDrive.ini file).

To this date, I still have not heard back from them. I will keep you posted.

My apologies for this VERY tardy response. The problem was solved back at the beginning of January. I had been holding back posting here until I was sure that it really had been solved. By the time several days had passed and I finally accepted that the problem had indeed been solved, it just slipped my mind to come back on here and report due to me having a newsletter to prepare and distribute.

Anyway, IDrive support had me do the following after they had set up a test account for me to upload to:


1. Go to path C:\ProgramData\IDrive\IBCOMMON\


2. Locate file IDrive.ini and open it via notepad


3. Inside the file, locate the [IDrive] line inside the IDrive.ini file


4. Just below this line, type the string: keeptrace=1, and save the file (make sure this string is below [IDrive])


5. Now close the application and reopen the application


6. Run the backup operation


7. Go to C:\ProgramData and send us the IDrive folder in zip format.


NOTE : Please remove the entry 'KeepTrace=1' from ini file once you have the IDrive folder.

After I had done all this, IDrive support then emailed me an edited IDrive.ini file and requested that I replace my IDrive.ini file with their attached IDrive.ini file in the below location
C:\ProgramData\IDrive\IBCOMMON\

*** THAT WORKED!!***

Oh, my—apologies! I thought I had posted a reply ages ago, but I had not.

I compared the two IDrive.ini files—the old one and the one that IDrive sent back to me to correct the problem.

Using the WinMerge utility, I saw there were two differences, one of which looked inconsequential in that the text on the last line in the file was the same, but a blank line had been added after that line in the new file.

There was a second area in the new file that had been added, consisting of multiple lines of text, listing each Windows user on my system and my email address. These lines were added right after the line that read: WifiBackupSch=0."

I don't know if this would be helpful to anyone, but I wanted to get back to you with an answer.