Backup forum

Hi Steve

Had setup IDrive as a cloud backup facility re a couple of laptops, and using the same encryption key with each. Able to view respective cloud backups from each device within the ‘Restore’ function space. So access to all devices backed data from either device – how I like it.

Did have a previous incident with, lets call it Device A, where IDrive installation had become corrupted, and so dysfunctional. I reached out to yourself re that matter – Case ‘Cannot open main Interface and auto backs not running’ in the Glitches and Snags section. The solution was to install IDrive over the top of the corrupt installation, use Revo Uninstaller to facilitate a Restore Point, then a normal uninstall, then its thorough ‘fragments’ cleanup; followed by a new ‘clean’ install. IDrive accepted the usual username and login and went straight to its backup function without needing any encryption key confirmation.

Now. Device B.

Device B is running Windows 8.1 and had been getting fairly slow and generally ‘cluttered’ I chose to do a Windows ‘Refresh’, which cleaned up the OS and removed most utility software I had installed, including IDrive. Currently working through getting rid of the ‘original’ installation bloatware and so forth, as well as installing utility software I need; including IDrive.

When IDrive installed, it accepted username and password, then went straight to encryption key interface presenting the non zero knowledge option, and the user created zero knowledge option.

I then accessed ‘Restore’ section of logged in IDrive interface on Device A and can see Device A backup; however, there is no Device B backup visible; and I do not understand why Device B data has not persist in the ‘Restore’ space.

I did not proceed further, and seek your advice re next steps, in context of the above.

Is it that Device B needs to start from scratch all over again – ie; start backing from zero all over again?

Why would device Bs previous backup content not have persisted in the ‘Restore’ space? I find that data backup disappearance quite concerning re product reliability. Is there a setting I possibly had not selected?

Your guidance and insights most welcome.

Regards