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#1 2020-03-15 16:15:42

HowieB
New member
Registered: 2019-08-08
Posts: 3

Missing Client files deleted?

Hi,
My daughter spilled wine on her macbook and it is dead!.  Not sure when she will replace it.  I thought I read somewhere that is a client doesn't re-connect within two months the files are deleted?  Anyone know about this?

I opened a ticket with IDrive's support  on their website but got a weird "returned email because of DMARC" message back.  I am planning to call them but thought to ask here first.

Thanks.

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#2 2020-03-15 16:42:10

SteveA
Administrator
Registered: 2018-02-23
Posts: 406
Website

Re: Missing Client files deleted?

I don't believe that's the case - as long as your account is in credit, they keep your files.

I have a virtual machine that can be down for 3 months at a time, but the files have never been removed from my account. Of course I have other machines that connect to the same account so its possible that they keep it alive!

Why not log in to the website once a month on your daughter's account? That should be enough to tell them you're still interested in the data.

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#3 2020-03-15 17:21:52

HowieB
New member
Registered: 2019-08-08
Posts: 3

Re: Missing Client files deleted?

Thanks for the quick answer.  It's an account for the family so other computers are being backed up.  I will probably download them anyway when I have room.

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