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This is the I drive log error:

"Z" is the mapped harddrive and I created a folder inside "Z" called "Y drive files 5_10_2020"

[ERROR] [05/10/2020 9:44:08] [Z:\Restored Y Drive Files 05_10_2020  Reason: File / Folder does not exist]

Also; I-drive does successfully back up from the mapped "Z" drive, so it can access it for the regular back up function, just not restore

Thank you

Last edited by Chaucer (2020-05-10 16:36:31)

SteveA wrote:

Chaucer wrote:

"Z" is the mapped harddrive and I created a folder inside "Z" called "Y drive files 5_10_2020"

[ERROR] [05/10/2020 9:44:08] [Z:\Restored Y Drive Files 05_10_2020  Reason: File / Folder does not exist]

These two are different - the 2nd one is prefixed with "Restored". Also the case is different, which would matter if your NAS has a Unix file system.

Sorry, they are identical.  Just didn't completely type the first one.


Z:\Restored Y Drive Files 05_10_2020

Yes, I have write privilege's because I place a file there to check.

tks

You mean change it from "local service account" to "This account"  It is already set to local service account.

It is a Verizon fios provided router.

what started this was my other backup crashed.  So I bought new WD my cloud back up.  So I've trying to restore my backed up files from I drive to the new harddrive (connected to my router).

I think there is a way to connect the hard rive directly to my laptop, but I think you need to change it to a static IP and set the IPs for both the laptop and router.  I've looked on line to do this, but it confuses me.

I was thinking it may work if it's connected directly to my laptop (at least I wanted to try that.)

I was on I Drive chat for about 1 hour and they could not figure it out.  They had me update to a more recent version.  But it made no differences.  They said they would email me any updates.  I do plan to call tomorrow and see what they say.

Thank you for the help

SteveA wrote:

Chaucer wrote:

You mean change it from "local service account" to "This account"  It is already set to local service account.

Yes, then enter your own credentials.

Not sure what I would put here

SteveA wrote:

When you mapped your Z: drive to the NAS originally, did you authenticate with a username and password?

Yes

SteveA wrote:

I notice in IDrive, they also have an option to authenticate in Settings / Mapped Drive Setup. Did you put your credentials in there too?

Yes

SteveA wrote:

On my configuration I have authentication turned OFF in the IDrive settings, and I can backup and restore to a mapped drive just fine. So I'm suggesting that you turn it off, then see if you can restore to your NAS.

I've tried it with it off before and it didn't make a difference, but I've turned it off again

Question: When you click restore, a box comes up "Restore Now" and then a box comes up and says "Where to restore".  You then select the location.  My mapped harddrive does show up there and I select a folder in side the drive.  Is that what you see/do?

SteveA wrote:

Chaucer wrote:

Question: When you click restore, a box comes up "Restore Now" and then a box comes up and says "Where to restore".  You then select the location.  My mapped harddrive does show up there and I select a folder in side the drive.  Is that what you see/do?

That's exactly what I see, and once I choose a location it is remembered between sessions.

Hmm..this is so baffling why it won't let me save to the mapped drive.  The error "No folder exists" seems like it doesn't see it.  I would think if it was an access issue, it would say something like that.  Obviously a setting somewhere.  Seems like on my computer, since it was restore to my C drive.