Backup forum

Throughout IDrive's FAQ and tutorial about Archive/Periodic Cleanup, it states that any files deleted via these procedures are permanently deleted.  But then I gave it a shot and found that such deleted files actually landed in IDrive's Trash where they seem to stay for 30 days.  Or so it seems.

I asked this via their online Chat and was told that, no, the files are actually permanently deleted.  But then, after I used it and found said files in Trash, I asked again, and a different support person said, yes, these procedures do send such files to Trash for 30 days before permanent removal.

So, is IDrive just really bad in their online FAQ documents & tutorials or is this something they recently changed?    I want to use the Periodic Cleanup to keep my IDrive archive in relative close sync to my local storage just in case I ever have to do a full restore.   But I want to be confident that I will always have up to 30 days to restore anything that I (or my family members) accidentally delete.   I just want a bit more confidence that this is how IDrive is intended to work.  Any insight is appreciated.

Last edited by mdconnelly (2021-04-04 00:20:26)