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#1 2018-09-26 09:40:58

Harties
New member
Registered: 2018-09-26
Posts: 4

Cannot start backup

Hi,
I have a number of successful backups from two different servers.
One one other server, Iget the following error when trying to launch the backup
Unable to continue the backup operation. Reason : failed to get the device information
I see no reason for this error.
I can access the server remotely via the online dashboard, view the folders, configure the backup by selecting specific folders etc.
Get the error after a few minutes when I start the backups.
Action at the time just before it crashes is:
Preparing the list...

It is probably some setting or rights issue, not sure
rgs

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#2 2018-09-26 20:38:47

SteveA
Administrator
Registered: 2018-02-23
Posts: 417
Website

Re: Cannot start backup

Are there any errors in the detailed log?

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#3 2018-09-27 08:43:31

Harties
New member
Registered: 2018-09-26
Posts: 4

Re: Cannot start backup

I am pasting the log below. Note that I tried to run the backup from the remote online portal and not directly on the server.
I have obviously created the original instance on the actual server but made changes from remote and started the backup

[Version: 6.7.1.25 Release Date: 07/24/2018]

[Scheduled Backup]

[Scheduled Time: 27/09/2018 12:28:00 AM]

[Username: #####@####.com]

[Start Time: 27/09/2018 12:29:01 AM]

[Throttle Value: 100 [System in use: 25] [System not in use: 100]]

[Backupset Name]

[Default BackupSet_Administrator]

[Backup content]

[C:\Amanda\]

[C:\Charline\]
[C:\Zack\]

[C:\John\]

[ERROR] [09/27/2018 0:29:14] [Error :failed to get the device information]

[Throttle Value: 100 [System in use: 25] [System not in use: 100]]

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#4 2018-09-27 11:24:01

SteveA
Administrator
Registered: 2018-02-23
Posts: 417
Website

Re: Cannot start backup

I think I've seen:

Error :failed to get the device information

before but I can't find it in any of my recent logs.

Is there anything in the Server's logs (Application, System, Security) at 12:28 that might give a clue?

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#5 2018-09-27 12:08:10

Harties
New member
Registered: 2018-09-26
Posts: 4

Re: Cannot start backup

I will have to check if I find anything.
Will get back, thanks

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